Refund policy

Thank you for supporting an independent creator. Because we are a small scale studio, all sales are final.

We take great care in crafting and inspecting each piece to ensure they meet our quality standards before they ship to you.

The "Final Sale" Policy

• We do not offer returns, refunds, or exchanges for "change of mind" or style preferences.

• Please review all product descriptions, measurements, and weights (grams) carefully before purchasing to ensure the piece is a perfect fit for you.

Damages & Issues

While we don't accept standard returns, we want you to love your jewelry. If your order arrives damaged or if you receive the wrong item, please contact us within [5] days of delivery.

1. Email us at: samijojewelry@gmail.com

2. Include: Your order number and a clear photo of the damaged item/packaging.

3. Resolution: If the item is verified as defective or damaged during transit, we will work with you to provide a replacement or a store credit.

Lost or Stolen Packages

Please ensure your shipping address is secure. Sami Jo Jewelry is not responsible for items that are lost or stolen after they have been marked as "Delivered" by the carrier.